Shipping & Returns
A fast efficient service with happy customers is our aim. Should you need any help please email firstname.lastname@example.org or ring +44 20 8089 1601 (Mon - Fri 9am - 5pm GMT) and we'll be delighted to assist you and answer any queries.
We use tracked express post and our shipping rate is a flat rate of £5 for UK orders.
For shipping to the US & Canada, please access our US site www.theethicalsilkcompany.com
For shipping to Rep. of Ireland, Europe and the rest of the world, please access our Euro site www.theethicalsilkco.com
Items are dispatched from Dublin, Ireland within 2 days of order confirmation. Once an order is dispatched, a shipping confirmation and tracking number are emailed which can be tracked through An Post and subsequently Royal Mail once the order reaches the UK. Estimated UK deliveries expected within 2 days of dispatch.
WHAT IS THE RETURNS POLICY?
We are sure you will be delighted with your purchase and will enjoy it for many years to come. However, if you are not entirely satisfied, please get in touch to let us know why and we will issue a full refund as long as the item is not used and is returned with all its original packaging within 28 days of purchase to the following address:
The Ethical Silk Company
152 - 160 City Road
When returning goods, please obtain proof of postage as The Ethical Silk Company cannot accept responsibility for items which fail to reach us.
An in depth size guide is displayed on each product page, along with information about block printing and how to care for your silk. Please take the time to read through and check sizings as The Ethical Silk Company will not pay for the cost of returns unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.
If you would like a different size, colour etc., please return your item and we will issue you a full refund, after which you can place a new order for the new item through our website.
Please note that natural silk, like all natural materials, can occasionally have a slight irregularity in its weave - the perfect imperfections of natural fabrics. All our printed products are printed using the handcrafted technique of block printing. Slight variations in colour and patterns are characteristic of block printing, making each piece truly unique and displaying the handcrafted nature of our products.